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Free shipping worldwide
Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CLUBZ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The pullover is of very good quality, comfortable, no smell while unpacking. Super fast shipping, nice.
exactly as expected! warm and looks nice. great deal
pretty
I'll find a really pleasant fabric to get like. A picture that it will be long to the actual habit it reaches approximately until the brutal knee, but I keep this pleasant power
I liked it a lot is how I imagined it, it's warm, I asked for the largest size because I wanted to oversize it
I am in love with this sweater. It is so warm, soft and cozy! It is more of a blue than a grey, however. I already want another in a different color
My mom loved it
Quality is nice and it feels warm. I am 5'3 and the length is below knee.
you now Ali I use it Please Policy By changing Let's do it. Defective. Even if it's a wrong delivery I Prepaid I have to return it Return fee Later With a coupon They said I I want to return it I see To China I have to send it Shipping fee 30,000 won about They said China address Entering Also It's annoying than that 30,000 won I paid Return it Later cash Refund No, it's not With a coupon Thank you 30,000 won Absolutely From Ali Again Write They made it what this Unbelievable Operating method Is it there? It's free returns. I wrote it Like this consumer Playing around Ali now I won't use it Please
pretty 170 is a mold length and a generous sleeve length.
about the product, I can say that it fits perfectly. warm, quality tied, do not wheel, nice to touch
It arrived early, very pretty, it's for a gift, just like in the description, the fabric is thick and not thin.
Great material. Beautiful color, i got the grey one. Very comfortable and warm
The same picture, my work and my mooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo.
It arrived safely without contamination. The size is good. The material is good. I like it. It is exactly as shown in the photo. It arrived safely without contamination. The size is good. The material is good. I like it. It is exactly as shown in the photo.
The color is more intense, not as Olive as in the image but the truth is I loved the sweater. It is super soft and divine fit, I chose CH o S; Weight 56kg. And I measure 1.54 to my I stay ideal long. I recommend it .. The only bad thing is that I asked for it in November and it came to me on January 12, this time it took too long.
It's half price compared to the same domestic shopping mall. The same domestic shopping mall is half price. It's half price. The same domestic shopping mall is half price. The same domestic shopping mall is half price. That's half the price.
Too beautiful, identical to the photo, I really like it.
This is the 2nd one we bought, the sizes are exact. I recommend the seller and the delivery is not delayed at all.
Very warm and comfortable