Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CLUBZ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping
The coat has a very nice color identical to the one in the photo, the size is true to the one published although the length is smaller
Average quality
Love the softness of this product
Great fitting and warm
It’s not the same as the picture showed. It’s too short in the picture looks more longer
Super soft
It's definitely not like the photo. The fabric is thinner and without body.
This is an amazing jacket. I just love it. This is a fabulous item. I highly recommend it. The color is so beautiful and it feels very soft when touching it.
I loved it, it is very lightweight and comfortable, it is highly recommended, it is wonderful for the cold, thank you very much.
order a bigger one i m And I ordered a bigger item, the item itself is small.
Nice
Good coat heats fast delivery and well packaged
Too small
Very good, it heats up well, not so thick but very hot.
I loved the coat Very happy is too beautiful , just like the advertisement, excellent quality. I will use it a lot in winter. Missing. The other one I will give to my sister is the biggest one. . Thank you, thank you.
The product is good but the size is small. Take L and it looks tall S
I have not received the amount of the refund of this item which I do not accept because it has poor quality, it does not correspond to the image of the catalog. My return request was made the same day I received it last December
The color is lighter and good with many threads, it is thinner than it seems
It has nothing to do with the photo, because it is not as pelud as shown in the image, there is no wood inside, poor quality zipper and it came broken, but when it heats up, it heats up very well.
Isn’t long enough