SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CLUBZ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clubz.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty good quality. I’ve ordered a couple big boy clones on here and these seem to be the best out there, along with being the best price. I usually wear a 32 32 size (6’ 1” and 155 pounds) and in an xl these are perfect. Great bag but not super hype boy y2k as i would expect. Straight legged and looks good, i don’t wear a lot of straight legged jeans but these look great. The quality is pretty good, not super cheap and the denim feels like it has some strength to it, wouldn’t be rough with them though. I’ve skated in these a few times and they hold up to falls and the occasional street-burn. No weird smells or stains out of the package and they wash great. Would recommend a size up for good bag and two for baggy baggy. Bought these in brown, light wash, and blue, and they all feel about the same in quality, the blue dye only being slightly better in color quality. Good jeans that won’t give off the “oh yea i got them off shein” impression. Tags hold good and look normal as well. 5/5
Very good
Good
I ordered a xxl for more baggy, it fits perfect and i love the charcoal color, the quality is good, new fav jeans.
great pants I like them going to wear them tomorrow
very good
Good and look like the pic, the size is in asian so go up by one
Very comfortable and a pretty good price also fit pretty well it looks just like how it does in the photo as well
There just like picture would recommend quality is good for the price
best material out there. i’m definitely copping more
Very good quality and very soft but has an odd smell as if it was washed with clorox or sum…………………………
The jeans fit me perfectly on the waist and were baggy. The jeans smelled like a sort of paint type of smell but it should go away with a good laundry detergent.
These are awesome New favorit skate pants
Make sure to size up there actually really nice pants