SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CLUBZ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clubz.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very good quality, the measurements correspond to the reference table, it comes as a gift a nice handkerchief and a pin, I am delighted, I super recommend it and I would buy again with this seller, also they sent it very well packaged and fast
Quality was beyond what i expected and it fit great
Super fast delivery! Fits well and the price is unbeatable!
I ordered a suit for my boyfriend. Height 169 cm, 83 kg of happiness. They took 3xl. The pants fit perfectly, the jacket too, but I think a jacket could be a larger size. So just wear it cracked. In short, everything is ok with the sizes. It’s just that the guy’s size is not high and the size is too big, and the 3xl jacket is too small. It needs to be placed on a couple of kg child and everything will be clear
Pay attention to the very tight jacket, the rest is great
good material
The quality of this suit was extremely good i just had sizing issues with the length of the arms otherwise i will give it five stars
Very good value for money
Best suit i have ever bought. High quality, great material, fits perfect. I am definitely buying other colours. Highly recommended
A beauty of a suit 100% recommended I am perfect without fixing or adjusting, it is the same as in the photo I recommend the seller
Very high quality. I bought it for my son. it looks like Macy's brands. I definitely will buy it again.
That's just right.
good quality material and buying more
The felling is good, it is very nice the measurement is very reliable if I recommend it, although it wrinkles a bit of some people. The fabric is like Cotton as soft. But if it's comfortable...
Very good quality, i just chose the wrong size
It is small for me