SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CLUBZ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clubz.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are wonderfully warm and luxurious. It will be wonderful for the coming winter, and so dressy for winter events.
100% I recommend it 5 times (different colors) I order and I am satisfied
Fantastic all around. Will buy more!
Really nice. The are perfect. Wash and wear. Nice and warm. Highly recommend.
Very cool pants, the photo is consistent, the color is 170 cm high, took XL. they are warm, the length is full, highly recommended. 5 *
Very soft
Very nice! I might buy again for a darker colour. The material is very soft and thick (but not heavy). The tag on the pants says it's 85% cashmere and 15% tencel. (Because there are synthetics that feel a lot like cashmere and other wools), I did a burn test on some of the threads to check and it showed that the majority of the material is natural.) Suitable for fall, winter, and spring weather. Note for people deciding on the right size: I'm 167 cm tall (5'6"), 120 lbs, The XXL size is the right waist size (without needing the drawstring) and length is ok for me, but because of the design of the pants having a low crotch seam, I fold the waistband over. Very fast shipping.
These were better than imagined. Truly soft and of great quality.
Nice and warm
Wonderful pants, color, composition, but for my size 50 and height I would 162 like a little longer and freer. Came perfectly packed, ahead of the announced date, thank you.
The pants are exactly as depicted in photos. XXL fits me well (70kg).
Very good pants. Not sure if they are all cashmere and wool, as the writing is in Chinese but they feel very soft and the length is quite good with shoes. Thank you seller for confirming my sizing. For a 160 tall weight 72-74 kg and big hips the size L fits very well
high quality cashmere fabric. true to size
Packaging is not reliable. The pants are good. Thank you.
Real review here. Love these! Super soft and pretty thick. They look expensive. I’m 5’2” and they’re a bit long but fine with my platform Uggs. Thinking of getting a second pair.
These are wonderful as an addition to a "classic" wardrobe--where you want to look dressed up but understated. I got these in two colors, plus a pair for one of my daughters for Christmas. She loves them too. So warm and comfortable.